1. Introduction

J Sports Massage ('we', 'us', 'our') is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect your personal information.

2. Data Controller

The data controller responsible for your personal data is J Sports Massage, operating from Central London, NW1. Contact: +44 7356 270680

3. Data We Collect

We may collect the following personal data: name, email address, phone number, appointment preferences, and health-related information relevant to your treatment. Health-related data is classified as Special Category Data under Article 9 of UK GDPR and is processed only with your explicit consent for the purpose of providing safe and effective treatment.

4. How We Use Your Data

Your data is used to: manage appointment bookings and scheduling, provide safe and effective sports massage treatment, communicate with you about your appointments, improve our services, and comply with legal obligations.

5. Legal Basis for Processing

We process your data on the following legal bases: Consent (Article 6(1)(a)) for marketing communications, Contractual necessity (Article 6(1)(b)) for service delivery, Legitimate interest (Article 6(1)(f)) for business operations, and Explicit consent (Article 9(2)(a)) for health-related Special Category Data.

6. Data Retention

Personal data is retained for as long as necessary to provide our services, and for a reasonable period thereafter for legal and regulatory compliance. Treatment records are retained for a minimum of 7 years in accordance with professional body guidelines.

7. Your Rights

Under UK GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, object to processing, and withdraw consent at any time. To exercise these rights, contact us at +44 7356 270680

8. Cookies

Our website uses essential cookies to ensure functionality. We do not use tracking or advertising cookies without your consent. You can manage cookie preferences through the consent banner on our website.

9. Third Parties

We do not sell your personal data. Data may be shared with third-party booking platforms (such as Acuity Scheduling or Fresha) solely for the purpose of managing appointments. These platforms maintain their own privacy policies and are required to comply with data protection regulations.

10. Contact

For any questions about this privacy policy or your data, contact J Sports Massage at +44 7356 270680 or visit us in Central London, NW1.

Privacy Policy